How to find the “Customer reviews” section on AliExpress in India?

Are you wondering how to find the section for reporting issues on AliExpress? Look no further! In this article, we will guide you through the process step-by-step, ensuring that you have all the information you need to navigate the platform effectively. Whether you have a problem with a product, a seller, or a transaction, we’ve got you covered. So let’s dive right in and find the section for reporting on AliExpress!

Introducing the Issue

AliExpress is a popular online marketplace that offers a wide range of products at competitive prices. However, like any online platform, issues can sometimes arise. Whether it’s a defective product, a package that never arrived, or a disagreement with a seller, it’s essential to know how to report these problems effectively.

One common challenge for users is finding the section dedicated to reporting issues on AliExpress. This section allows you to communicate any concerns or problems you encounter during your shopping experience. By reporting the issue, you can seek resolution or take necessary steps for a refund or replacement.

How to Find the Section for Reporting on AliExpress

To locate the section for reporting issues on AliExpress, follow the simple steps below:

Step 1: Log in to Your AliExpress Account

Start by logging in to your AliExpress account. If you don’t have an account already, you can easily create one by following the registration process.

Step 2: Go to “My Orders”

Once you’re logged in, click on the “My Orders” tab located at the top right corner of the page. This will take you to a page displaying all your past and current orders.

Step 3: Select the Order with the Issue

Scroll through your orders and find the specific order that you want to report an issue with. Click on the order to open its detailed information.

Step 4: Click on “Open Dispute”

Within the order details, locate the “Open Dispute” button. This button will enable you to report any problems related to this particular order.

Step 5: Provide the Required Information

After clicking on “Open Dispute,” a new page will appear where you can provide detailed information about the issue. Fill in all the necessary fields, such as the reason for the dispute and any evidence or photos to support your claim.

Step 6: Submit the Dispute

Once you have filled in all the required information, review your dispute and make sure all the details are accurate. Then, click on the “Submit” button to send your dispute to AliExpress.


1. Can I report an issue on AliExpress for any order?

Yes, you can report an issue on AliExpress for any order that you have experienced a problem with. It’s important to report the issue as soon as possible to ensure a timely resolution.

2. What kind of evidence can I provide when opening a dispute?

You can provide various types of evidence when opening a dispute on AliExpress. This can include photos or videos of the received item, screenshots of conversations with the seller, or any other relevant information that supports your claim.

3. How long does it take to resolve a dispute on AliExpress?

The time taken to resolve a dispute can vary based on the specific circumstances of each case. AliExpress generally encourages sellers and buyers to reach a mutually agreed resolution. If an agreement cannot be reached, the platform may step in to mediate and provide a resolution.


Finding the section for reporting issues on AliExpress is crucial if you encounter any problems during your online shopping experience. By following the steps outlined in this article, you can easily locate the section and report any issues related to your orders. Remember to provide all the necessary information and evidence to ensure the best possible resolution. Happy shopping on AliExpress!