How to return a product on eBay?

Are you looking to return a product on eBay but not sure how to do it? You’ve come to the right place! In this article, we will guide you through the process of returning a product on eBay step by step. Read on to find out more!

Why Return a Product on eBay?

There can be several reasons why you might want to return a product on eBay. It could be due to receiving a wrong or damaged item, or maybe the product didn’t meet your expectations. Regardless of the reason, eBay has a dedicated return policy in place to protect both buyers and sellers.

Steps to Return a Product on eBay

If you want to return a product on eBay, follow these simple steps:

1. Check the Return Policy

Before initiating a return, it’s important to review the seller’s return policy. Each seller on eBay has their own return policy, which may vary in terms of time limits, conditions, and eligibility. Make sure you understand the seller’s return policy before proceeding.

2. Contact the Seller

Once you are aware of the seller’s return policy, the next step is to contact the seller. You can do this by clicking on the “Contact seller” button in the listing page or through your eBay account. Communicate with the seller and inform them about your intention to return the product.

3. Pack the Item Securely

After receiving confirmation from the seller, carefully pack the item in its original packaging, if available. Make sure to include all the original accessories, manuals, and any other items that came with the product. Use a secure packaging material to protect the item during transit.

4. Send It Back

Once the item is securely packed, ship it back to the seller. Make sure to obtain proof of postage or use a reliable shipping method that provides tracking information. This will serve as a proof of return in case any issues arise during the return process.

Frequently Asked Questions (FAQ)

Q: How long do I have to return a product on eBay?

A: The time limit for returns depends on the seller’s return policy. Some sellers may offer a 14-day return window, while others may allow returns within 30 days or more. Check the seller’s return policy for specific details.

Q: What if the seller refuses to accept the return?

A: If the seller refuses to accept the return despite following the return process correctly, you can open a case with eBay’s Resolution Center. eBay will review the case and help resolve the issue.

Q: Will I get a refund for the returned product?

A: Once the seller receives the returned item and verifies its condition, they will issue a refund according to their return policy. The refund may be in the form of a full refund or a partial refund, depending on the circumstances.


Returning a product on eBay is a straightforward process that involves checking the seller’s return policy, contacting the seller, packing the item securely, and sending it back. Make sure to follow the return process correctly and keep track of the return shipment for a smooth return experience. If any issues arise, eBay’s Resolution Center is there to assist you.